AmpGarden LLC
Phone: +1 (321) 491-1688 Website: www.ampgarden.com
Email address: service@ampgarden.com
Dealer Warranty & Returns Policy (Standard)
For dealer accounts, resale partners, and commercial customers
3. Warranty Remedy (Remote-First; Replace-if-Necessary)
If a product experiences a suspected defect, the Company will first provide remote diagnostics and troubleshooting guidance (email/phone/video/App data, as applicable). If remote support confirms that the issue cannot be resolved remotely and a return is necessary, the Company will provide a replacement under warranty.
Replacement standard:
- Battery: replacement will be an equivalent product under similar conditions (same voltage class and same capacity, or an equivalent model not lower in key specifications).
- Cosmetic/outer-case revisions may vary due to production upgrades; performance specifications will not be lower than the original covered product.
- Charger: replacement will be the samerating/specification, or an equivalent model with no reduction in required compatibility.
4. RMA / Claim Procedure
To initiate a warranty claim or Return Material Request (RMA), the Dealer must provide the following information:
- Invoice number (or order reference) and purchase date
- Product model and MAC code
- Clear photos and/or videos of the issue and installation/wiring
- Symptoms description and operating conditions (load, controller/inverter specs, charger model, error codes)
- App/LCD screenshots or logs, if applicable
RMA steps:
- The dealersubmits the claim information to the Company support.
- The companyperforms remote diagnostics and confirms whether a return is required.
- If required, the Companyissues an RMA number and provides return shipping/packaging instructions.
- Upon receipt and verification (or as otherwise approved in writing), the Companyships the replacement.
5. Shipping and Handling
Because battery products are heavy and regulated for transport, all returns must follow the Company’s RMA instructions. Unless otherwise required by law or separately agreed in writing:
- Dealer/customer is responsible for return shipping and any related freight/handling fees.
- If the Company confirms a manufacturing defect, the Company may, at its discretion, offer reasonable shipping reimbursement or other support on a case-by-case basis.
- No unauthorized returns will be accepted. Returns without an RMA may be refused or delayed.
6. Shipping Damage and DOA Handling
To protect both parties, the following reporting windows apply:
- Visible shipping damage: report within 48 hours of delivery with clear photos of the box and product.
- Missing items / accessory shortage: report within 7 calendar days of delivery.
- Operational issues on first use (DOA claims): report within 7 calendar days and provide diagnostic information.
7. Warranty Exclusions
This warranty does not cover failures caused by:
- Incorrect installation, wiring errors, reverse polarity, insufficient fuse/protection, or incompatible controller/inverter/charger settings.
- Under voltage caused by not turning off Master switch on LCD display (DSG OFF) during extended non-use.
- Abuse, negligence, physical damage, unauthorized modification, disassembly, or repairs not authorized by the Company
- Operation outside rated specifications (over-current, over-temperature, over/under-voltage beyond protections, or improper charging profiles)
- Water ingress/corrosion beyond the product’s stated protection rating
- Normal wear, cosmetic damage, or consumables
- Lost profits, downtime, or consequential damages (to the extent permitted by law)
8. Dealer Responsibilities
- Act as the first point of contact to collect complete claim information and assist customers with remote diagnostics.
- Do not promise customers remedies beyond this policy (e.g., immediate unconditional replacement, refund, or coverage extension) without written approval.
- Maintain installation and safety standards and follow all applicable laws and transport requirements.
- Keep customer contact and MAC code information current for warranty reconciliation and resolution.
9. Governing Law
This policy is governed by the laws of the State of Florida, without regard to conflict-of-law principles, unless otherwise required by applicable law.
If a dispute arises from or relates to this contract or any other written agreement between the parties or the breach thereof, and if the dispute cannot be settled through direct discussions, the parties agree to endeavor first to settle the dispute by mediation administered by the American Arbitration Association under its Commercial Mediation Procedures before resorting to arbitration. The parties further agree that any unresolved controversy or claim arising out of or relating to this contract, or breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
Claims shall be heard by a single arbitrator, unless the claim amount exceeds $10,000.00, in which case the dispute shall be heard by a panel of three arbitrators. The parties agree that failure or refusal of a party to pay its required share of the deposits for arbitrator compensation or administrative charges shall constitute a waiver by that party to present evidence or cross-examine witnesses. In such an event, the other party shall be required to present evidence and legal argument as the arbitrator(s) may require for the making of an award. Such waiver shall not allow for a default judgment against the non-paying party in the absence of evidence presented as provided for above.
10. Acceptance
By signing below, the Dealer acknowledges and agrees to follow this warranty and terms thereof and the returns process.
